If you preordered or ordered on our website for a delivery in the EU, you can find below more information about the delivery process.
It will generally take 2 to 3 days for your package to arrive in the EU.
Once in the EU, UPS might contact you to get your EORI number if you ordered as a company.
You will also be expected to pay the duties and taxes for your unit which will amount to 4.1% (customs duty) + the VAT rate in your country. These duties and taxes are applied on the product invoiced value. Please note that if you order as a company, VAT is reimbursable by your country's authorities.
After the package has cleared the customs it will be delivered to your doorstep in a few days. All things considered, the whole process from our shipping provider in the US to your doorstep, going through the EU customs should take a week at most.
Please also note that the product being imported from the US, it will come with a US power plug so you are expected to provide a power adaptor to use it in the EU.